Telephone Etiquette

Customer Service By Telephone


COURSE REVIEWS


COURSE DETAILS

SECTION 1: Telephone Etiquette & Answering Procedures

  • Answer telephone promptly
  • Be present with your caller
  • Offer your standard greeting
  • Be prepared before you respond

SECTION 2: Processing Incoming & Outgoing Calls

  • Placing Callers on Hold
  • Transferring Calls
  • Taking a Message
  • Making a Call

SECTION 3: Communication & Communication Barriers

  • Asking Questions
  • Probing
  • Listening Skills


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