For more than 10 years Lesley-Ann has been delivering exceptional customer service and teaching others to do the same. She is a Training and Contact Centre Consultant with a proven track record in implementing customer service, sales and quality assurance programmes for organizations within Jamaica, North America and Europe. Before entering the training and development industry full time, she wore many corporate hats, including Human Resource Executive, Customer Service Manager, Marketing Manager, Operations Manager and Quality Assurance Analyst.
In 2007, she conceptualized Corporate Services Associates with the aim of creating a “Customer First” concept within the service industry.
Since then, Corporate Services Associates has been integral in the successful launch of several Contact Centres.
Lesley-Ann and her team have successfully introduced the Call Centre Operations training programme to several tertiary level institutions, where training Lecturers and Heads of Department on the topic maintains a resounding track record for her organization.
Lesley-Ann has provided training and development for organizations in sectors including banking, ICT- call centre, health care, education and manufacturing. A qualified and internationally accredited training facilitator and co-author of an accredited customer service training manual, she brings humor, real-world experience, and insight to her audience while giving them guidance to improve their skills.