Telephone Etiquette

Customer Service By Telephone


COURSE REVIEWS


0.0

1 ratings
  • 1 stars 0
  • 2 stars 0
  • 3 stars 0
  • 4 stars 0
  • 5 stars 0
COURSE DETAILS

SECTION 1: Telephone Etiquette & Answering Procedures

  • Answer telephone promptly
  • Be present with your caller
  • Offer your standard greeting
  • Be prepared before you respond

SECTION 2: Processing Incoming & Outgoing Calls

  • Placing Callers on Hold
  • Transferring Calls
  • Taking a Message
  • Making a Call

SECTION 3: Communication & Communication Barriers

  • Asking Questions
  • Probing
  • Listening Skills


Chapter 1:   Call Handling Skills

Other Courses by Lesleyann Harvey-McDonald

     No more courses published

click here